Having ADAM’s award-winning* Office Recovery Solution as the backbone of your building and staff’s business continuity plan is still vital. During 2020 the UK (and the rest of the world) has been forced into Lockdowns that have seen non-essential employees working from home and, as a nation, we have battled through these times and tried to provide the same level of services and solutions to our customers. There may now be a level of complacency that working from home is the new normal place of employment; but in 2021 the majority of staff will be returning to their office workplace and therefore Work Area Recovery is still essential because an incident is very different to this ‘once in a lifetime’ pandemic. Here are the reasons why:
- Time to prepare:
- We all had 2-3 weeks to prepare for Covid-19. We had time to review our Continuity Plans and put strategies in place to ensure that staff could effectively work from home. This meant giving our employees a laptop or taking their desktop home, getting the networks in place, adjusting the security and firewalls, and communicating what these changes were. In an unplanned incident, for example, fire, flood, security threats, or the network going down, your company is not afforded the luxury of this time to prepare, which could lead to major down-time. Just 2-3 days of disruption could have dire consequences to the long-term future viability of your business. This is where an Office Recovery solution comes into its own as the customer can immediately invoke into ADAM locations (within 4-hours) and get back to work-as-usual very quickly.
- Only around a quarter of households change their passwords on their home networks, or the numerous IoT devices dotted around their house. All of these could be an opportunity for a security threat to infiltrate your company’s own network. In an ADAM recovery site we provide those enterprise-grade cyber and information security tools (hardware and software) which will be significantly better and more capable than that which an average employee will have at home. BYOD devices, if used, offer an even greater risk to your company’s IT environment.
Question: if you were the CEO would this be an allowable risk to undertake, or do you put your staff into a safe and controlled environment ensuring a continuation of a robust set of security rules? For the relatively small annual cost, if invoked, the service would be invaluable for the going-concern of the business.
- Right now we’re all in this together. Every company is having to deal with the consequence of the pandemic and therefore there’s a lot more goodwill and flexibility being offered. If your company cannot deliver a service due to the current Lockdowns your customer will understand, and there will be an agreement that it’ll ‘get done as soon as possible’. This level of patience will not exist once life starts to return to normal again. If a disaster occurs and it affects the ability of staff to access their building, and you are forced to cease trading for some time then your customer will quickly take their business elsewhere. Also, they probably wouldn’t return due to the perceived fragility of your company, and whether it could happen again. Counter this by a business being able to show that they have strong contingency plans in place and it could actually be used as a USP to expand trade. Against the 4-hour SLA provided by ADAM, could your company really deploy a fast working-from-home strategy, and would it really be as successful as an Office Recovery solution. The answer is ‘no’.
Over-and-above those 3 main reasons here are a number of other strong arguments that having an Office Recovery business continuity solution is a low-cost service that is still pertinent and required in the post Covid-19 era, when we start to return to the office…
- Unsuitable facilities at home – can your staff really work from their kitchens effectively? Can you expect your staff to disrupt their home life, for what could be many months, in order to undertake their daily role?
- Cyber security risks away from the office – as discussed above, the risk is greatly increased when your corporate security guidelines cannot be easily provisioned to individual’s homes. Also, for example, once the high street re-opens you could also be opening your company network to employees working from coffee shops, further increasing risk.
- Industry Regulations and/or Company needs – GDPR is so important; do any of your staff deal with sensitive data, like payroll, HR, medical records or credit cards details? Realistically, you need to ask the question ‘can this type of work really be carried out from a person’s home?’. So, if you have any call-centre requirements, and/or who take payments, or deal with sensitive data then you need to have an Office Recovery contract in place.
- Remote working doesn’t work for all businesses – We are starting to see certain organisations coming out the end of the first Covid-19 experience and realise that this ‘home working experiment’ didn’t work and they have subsequently put a recovery office contingency plan in place. Does this resonate with your company?
- Staff Welfare – We think this will be a major topic over the coming months and years. Unfortunately it has been reported that home abuse cases have risen and also calls to helplines, such as Mind, have increased. Some people just cannot work from home or deal with isolation very well. A Work Area Recovery contract, if invoked, allows a team to stick together and provides certain individuals the routine they need.
- Employee and change management – It would be very difficult to manage a strategic change to a company when all the employees are remotely working. Also, in some cases, it is very difficult to manage staff remotely, especially as time goes on. We have seen companies having to delay and, in some cases, completely change their strategic plans and project investments. This may be tolerated in the short-term but it will not be as time moves on as it may have huge detrimental effects on the organisation and individuals.
- Those water cooler moments or chats around the coffee machine – It is amazing how much information is provided in a passing comment. By bumping into someone and having a quick chat does affect our work and working practices and this is lost in a homeworking environment. Our Office locations all have break-out rooms and kitchens that would allow this to continue happening.
ADAM Continuity are continuing to invest in our Office Recovery Solution, recently updating all of our pc’s and adding dual wide-screen monitors across our entire work space infrastructure. We believe that Office Recovery is still an important requirement for the UK businesses and we shall continue to provide these services and ensure they’re best-in-class.
*ADAM Continuity provided our customer, Tenancy Deposit Scheme (TDS), an Office Recovery solution when their Hemel Hempstead office caught on fire. They ended up in our facility for 7 months before moving into their new premises. They subsequently won the CIR’s Business Continuity Award for ‘The Most Effective Recovery Of The Year 2019’ entirely underpinned by ADAM Continuity’s Office Recovery services.