Our Clients Love Us!
Client Workshops
We believe that your contract with us is only a piece of paper to satisfy our legal departments and not a solution until it has been finely tuned through discussion and rehearsal. As a result, a workshop is arranged in the first month of the contract so that as much information is gathered regarding your infrastructure as possible. It is also vitally important to arrange a rehearsal as soon as possible so that we may put our service into practice and familiarise ourselves with your requirements. This is called a Solution Design Workshop and covers the following:
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Summary & review of contract
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Rehearsal Process
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Confirmation of first rehearsal
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Objectives for the first rehearsal
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Clients Current Business Continuity Plan
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Technical discussion of systems to be recovered
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Networking overview
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Overview of the Adam recovery procedure
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Overview of Invocation process
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Collate contact details for key staff entitled to invoke the service
In-depth Client Meetings
All of our clients, from the large multi-nationals to the smallest start up company benefit from regular and in-depth client meetings with our dedicated Client Managers. We believe we add more value to our clients with face to face meetings rather than telephone client management or call centre management. In order to achieve this we will determine with you a Client Management Plan with a dedicated Client Account Manager, not a sales representative, which matches your requirements and enables us to be attentive without being a nuisance! This could be a meeting every month for complex solutions to once every six months for smaller clients.
Client Account Manager
As the pace at which equipment changes in the market place increases, it is important for us to meet as regularly as possible to ensure our client’s equipment schedule is kept up to date. Your Client Account Manager will review your schedule of equipment at these meetings and either add or remove equipment from the schedule as necessary.
Our clients tell us that they use these meetings to keep up to date with what is happening in the market place with regard to equipment, solutions but also legislation. Business Continuity legislation is constantly being updated and our clients rely on us to keep them up to date with this changing information.
Solution Design Workshops
Our rehearsal process is an important part of our Client Management. At the Solution Design Workshop, you receive a rehearsal process document which details the process surrounding rehearsals. Rehearsals are usually booked two months in advance but at about four weeks prior to the rehearsal you will have a pre rehearsal meeting with a recovery specialist to discuss the rehearsal and the priority of recovery. Rehearsals take place in a location of the client’s choosing or they may use one of our Recovery Centres. Rehearsals are block booked from Monday to Friday, Monday being a delivery and set up day and Friday being a clear down day. At the end of each rehearsal the client will receive a rehearsal report detailing to the minute the recovery of each server. At the end of the report we will detail any issues encountered with their resolution and recommendations for future rehearsals. Your Client Account Manager will review your most recent rehearsal report at the next scheduled meeting.
Client Seminars and Forum Days
We also realise that Business Continuity is our full-time job and not necessarily yours so we hold Client Seminars and Forum Days where you can meet representatives from our Client base to discuss any issues you want.
All of this interaction with our Clients is really important to us and perhaps is a factor in ensuring we have retained over 85% of our contract renewals in the past 3 years.
Of course we hope you never have to use us for a real incident but if you do, at least you will know who we are and that we are fully prepared
Client Testimonials:
Hartpury College Testimonial
Mansfield DC Reference Letter
Barclays Testimonial
Charterhouse Testimonial
IForce Testimonial