FAQs

All our equipment is syndicated even though it is dedicated disaster recovery stock. We have developed our own software called ORAC which is capable of ensuring we never put a client at risk through incorrect syndication.

Our equipment is dedicated to disaster recovery. To ensure that we are equipped to deal with large multiple invocations, we share the equipment between clients using ORAC. ORAC is an in-house risk management tool that considers clients’ location, neighbours, industry sector and history of interruption when distributing each and every asset.

A disaster is an unplanned event defined by you, the client. There is no small print. It can be a terrorist bomb, fire, flood or theft, or it can be far more typical day-to-day interruptions such as power failure, server downtime, or even operational emergencies requiring extra computer technology. It can be 24 hours a day, 365 days a year, basically any event that has an impact on your business functioning efficiently.

No problem, just let us know in good time and subject to availability we will let you have it from our non-client stock for a small weekly fee.

Adam Continuity owns all our Disaster Recovery stock even when it is being used to recover a client. If it breaks down, we will fix or replace it.

Of course. Because we own our equipment unlike most of the Industry who lease it we will sell it to you at a negotiated price and then replace our stock.

Our contract with you commits us to recovering you as quickly as possible. We will deliver the equipment to you within the contracted delivery time. Occasionally we will use couriers but normally our own fleet of trucks and drivers including Mobile Server Rooms will be sufficient.

Adam Continuity is the only provider to contract to Delivery Times – this is the time we will arrive at your chosen site. Our Industry colleagues would prefer to quote Response Times which is defined as the time that they will leave their premises. You will need to add the journey time to a Response Time to gauge an accurate time on your site.

We recognise that you don’t know when an incident will occur so our Recovery Specialists are ready to respond to your problem 24 hours a day, 365 days a year. You can invoke at any time of the day and any time of the year for any business interruption.

Adam Continuity is proud of its flexible approach to contracts. All agreements come with standard Terms and Conditions, but wherever possible, we will endeavour to meet any of your requests.

Our regular and detailed Client Management meetings should ensure that your contract always reflects your requirement in a business interruption. Allowing any of our clients additional equipment during a disaster immediately affects the risk to other customers, by drawing on equipment that is part of their syndicate and reducing the chances of service delivery. We do not allow this under any circumstance. However, it may be possible to provide additional equipment from our non-syndicated stock but this is absolutely subject to availability – we promise we will do our best to help you out.

No. Rehearsals are part of the service that we insist each of our clients take. They always identify areas in the plan and its service delivery that can be improved and updated to reflect changes in the client’s requirement. They are also a vital area for us in getting to know your specific requirements that cannot be conveyed in a written contract.

Our client base reflects businesses of all sizes and industry sectors. This has meant that we have significant experience of dealing with a host of different risks and threats, as well as responding directly to disasters of all types.